This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website.
This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.
(2) DELIVERY METHODS
We will deliver to the following countries and territories either with "La poste" (WITH or WITHOUT tracking) or "UPS":
Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo (The Democratic Republic Of The), Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran (Islamic Republic Of), Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey,Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia (Republic Of), Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova (Republic of), Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territory (Occupied), Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Republic of Cameroon, Reunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, Spain, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania (United Republic Of), Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
You will be able to select from the following delivery methods:
- standard delivery without tracking;
- standard delivery WITH tracking;
- express delivery with tracking.
COLISSIMO for France : COLISSIMO is a service provided by French Post Office which delivers your order within 48 hours in France with a tracking number and up to 30 kg.
COLISSIMO for OUTRE MER : COLISSIMO is a service provided by French Post Office which delivers your order with a tracking number and up to 30 kg. it takes around 5 to 7 working days for DOM (Guadeloupe, Guyane, Martinique, Réunion, Mayotte), Saint-Martin, Saint-Barthélemy, Saint-Pierre-et-Miquelon ; and 7 to 10 days for French Polynesia , New-Caledony, Wallis & Futuna and les Terres australes et antarctiques françaises (TAAF).
COLISSIMO to international destinations : COLISSIMO is a service provided by French Post Office which delivers your order with a tracking number and up to 30 kg within 3 to 8 working days.
This timing is guaranteed for 18 destinations : Germany, Austria, Belgium, Ireland, United Kingdom, Holland, Portugal, Luxembourg, Italy, Spain, Switzerland, USA, Australia, Hong-Kong, Japan, China, South Corea & Singapour.
UPS Saver : delivery within 24 hours in Europe, 48 hours in the US and Canada, 72 hours in Asia
UPS worlwide express : this doesn’t really concern our customers as it is an option for heavy orders (70 kg)
UPS Express plus : same service as UPS Saver but delivery is done before 9am
UPS Standard : delivery within 5 working days to most european countries
Standard delivery with French Post Office
(3) DELIVERY PERIODS
This table indicates the typical delivery periods for the different delivery methods.
Typical delivery period:
Standard delivery 3-7 working days
Express delivery 2-10 working days.
We either use "La poste" or "GLS" companies for deliveries.
If you place your order before noon on a working day, these periods run from next working day. If you place your order after noon on a working day, or on a non-working day, these periods run from the close of business on the next following working day.
These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.
If you purchase a high value product from us, we will usually conduct fraud screening checks before dispatching the product. These may delay the expected date for delivery. Where the delivery date is delayed as a result of fraud screening checks, we will notify you by email.
(4) DELIVERY CHARGES
Delivery charges will be calculated and automatically applied to your order during the checkout process. The applicable charges will depend upon:
the delivery method you select;
the location of the delivery address; and
the weight of your order.
(5) RECEIPT AND SIGNATURE
If this applies to a delivery mode selected (express), then the delivery must be received in person at the delivery address, and a signature must be provided.
(6) ADDITIONAL DELIVERIES AND COLLECTION
If an initial delivery attempt is unsuccessful, our delivery service providers will make one further attempt to deliver your products (only applicable to express delivery).
(7) DELIVERY PROBLEMS
If you experience any problems with a delivery, please contact us by email to firstname.lastname@example.org.
If our delivery service provider is unable to deliver your products, and such failure is your fault, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:
- you provided the wrong address for delivery;
- there is a mistake in the address for delivery that was provided;
- the address for delivery is not reasonably accessible;
- the address for delivery cannot safely be accessed;
- where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; and
- where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.